-Payment & Security-

Is my payment information secure?

Yes, your payment information is completely secure. We use industry-standard encryption and security protocols to protect your data. Your payment details are never stored on our servers and are processed through secure, PCI-compliant payment gateways. Your privacy and security are our top priorities.

What payment methods do you accept?

We accept multiple secure payment methods including Shop Pay, Apple Pay, Google Pay, and all major credit cards. All transactions are processed securely through our trusted payment gateway to protect your financial information.

-Care & Maintenance-

How often should I have my jewelry professionally cleaned?

Professional cleaning helps maintain your jewelry's beauty and longevity. For pieces you wear regularly, professional cleaning every 6-12 months is recommended. Pieces worn occasionally can be cleaned annually. Delicate or valuable pieces should be professionally cleaned at least once a year. Professional jewelers have specialized equipment and expertise to safely clean your pieces without causing damage. They can also inspect your jewelry for loose stones, worn prongs, or other issues that need attention. Contact us at info@STONEDAGAIN.NYC to discuss professional cleaning options for your specific pieces or to schedule a cleaning appointment.

What should I avoid when wearing my jewelry?

Gold Jewelry: Gold jewelry is generally safe to wear in water, including showers, swimming pools, and the ocean. Gold is resistant to corrosion and won't tarnish from water exposure. However, be cautious with delicate settings or gemstones, as chlorine and salt water can affect certain stones.

Silver Jewelry: Silver jewelry should NOT be worn in water. Silver is susceptible to tarnishing when exposed to water, chemicals, perfumes, lotions, and hairspray. Chlorine and salt water are particularly damaging to silver and can accelerate tarnishing significantly. Always remove silver jewelry before showering, swimming, or bathing.

General Care: For any jewelry piece, if it does get wet, dry it immediately with a soft cloth. For specific guidance on your particular piece and its materials, contact us at info@STONEDAGAIN.NYC.

How do I prevent tarnishing?

Tarnishing is a natural process that occurs when metals react with air and moisture, but you can slow it down significantly. Store jewelry in airtight containers or pouches to minimize air exposure. Use anti-tarnish strips or cloths in your jewelry storage to absorb moisture and oxidation. Keep jewelry away from humidity and moisture. Remove jewelry before showering, swimming, or exercising.

Silver Care: Silver is particularly susceptible to tarnishing when exposed to water and chemicals like perfumes, lotions, and hairspray. For silver pieces, store them with anti-tarnish paper or in sealed bags. Always remove silver jewelry before showering, swimming, or bathing to prevent tarnishing and damage.

Gold Care: Gold is overall resistant to tarnishing, but it's best to keep it away from salt water and chlorine, which can affect the finish and any gemstones. While gold can tolerate fresh water exposure better than silver, it's still wise to remove it before swimming in pools or the ocean.

Wear your jewelry regularly - the oils from your skin can actually help protect against tarnishing. Professional polishing can restore tarnished pieces to their original shine.

Can I wear my jewelry in water or shower?

While many jewelry pieces can tolerate brief water exposure, it's best to remove jewelry before showering, swimming, or bathing. Prolonged exposure to water, chlorine, and salt water can damage certain materials, loosen stones, and accelerate tarnishing. Gold, silver, and gemstones can be affected by chemicals in tap water and pools. Remove jewelry before water activities to ensure longevity. If your piece does get wet, dry it immediately with a soft cloth. For specific guidance on your piece, contact us at info@STONEDAGAIN.NYC.

How should I store my jewelry?

Proper storage protects your jewelry from damage and tarnishing. Store pieces in a cool, dry place away from direct sunlight, heat, and humidity. Use individual soft pouches or a jewelry box with compartments to prevent pieces from scratching each other. Keep jewelry away from moisture and avoid storing it in bathrooms. For valuable or delicate pieces, consider using anti-tarnish strips or cloths. Remove jewelry before sleeping, exercising, or engaging in activities that could cause damage.

How should I clean my jewelry?

Regular cleaning keeps your jewelry looking beautiful. For routine cleaning, gently wipe your pieces with a soft, lint-free cloth. For a deeper clean, use lukewarm water with a small amount of mild dish soap and a soft brush to gently clean hard-to-reach areas. Rinse thoroughly with clean water and dry completely with a soft cloth. Avoid harsh chemicals, ultrasonic cleaners, and steam cleaners unless specifically recommended for your piece's materials. For delicate or valuable pieces, professional cleaning is recommended.

-Returns & Exchanges-

How do I start a return?

To initiate a return, please contact us at info@STONEDAGAIN.NYC with your order number and reason for return. We'll provide you with return shipping instructions and a prepaid label if applicable. Once we receive and inspect your item, we'll process your refund according to our return policy.

What is your return policy?

We want you to be completely satisfied with your purchase. Please review our Refund Policy (https://1c7228.myshopify.com/policies/refund-policy) for complete details on returns, exchanges, and refunds. If you have any questions about our return process, don't hesitate to reach out to us at info@STONEDAGAIN.NYC.

Do you offer exchanges?

Yes, we offer exchanges for items of equal or greater value. If you'd like to exchange your piece for something else from our collection, please contact us at info@STONEDAGAIN.NYC. We'll work with you to find the perfect alternative.

What if my item arrives damaged?

We take great care in packaging all items to ensure they arrive safely. If your piece arrives damaged, please contact us immediately at info@STONEDAGAIN.NYC with photos of the damage. We'll work with you to resolve the issue promptly, whether through repair, replacement, or refund.

-Shipping & Delivery-

Do you ship internationally?

Currently, we ship within the United States only. We're working to expand our shipping options in the future. If you have questions about international shipping or special requests, please contact us at info@STONEDAGAIN.NYC and we'll do our best to help.

How long does shipping take?

We process orders within 1-2 business days. Standard shipping within the US typically takes 3-5 business days after your order ships. Expedited shipping options are available at checkout for faster delivery. You'll receive a tracking number via email once your order has been shipped.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and a link to monitor your package's progress. You can also log into your account on our website to view your order status and tracking information at any time.

-Product & Shopping-

Do you offer repair services?

We can assist with repairs and restoration of jewelry. For specific repair needs, please contact us at info@STONEDAGAIN.NYC with photos and a description of the issue. We'll assess the piece and provide you with repair options and pricing.

Can you resize rings or adjust pieces?

We can often resize rings or make minor adjustments to jewelry pieces. However, not all pieces can be modified without affecting their value or integrity. Please contact us at info@STONEDAGAIN.NYC with details about the piece you'd like adjusted, and we'll let you know what's possible and provide pricing information.

Can I request more photos or details about a specific piece?

Of course! We want you to feel confident about your purchase. If you'd like additional photos, close-up details, or specific measurements of any piece, please contact us at info@STONEDAGAIN.NYC. Our team is happy to provide more information to help you make the perfect choice.

Are your items authentic/certified?

Yes, authenticity is paramount to us. All our jewelry pieces are carefully authenticated and inspected for quality. We provide detailed descriptions of each item's materials, condition, and provenance. For high-value pieces, we can provide additional documentation. If you have any questions about a specific item's authenticity or materials, please don't hesitate to contact us at info@STONEDAGAIN.NYC.

What types of jewelry do you sell?

At STONEDAGAIN, we specialize in beautifully crafted new jewelry and custom-made pieces designed to your specifications. Our collection features contemporary rings, necklaces, bracelets, earrings, and brooches created with exceptional craftsmanship and attention to detail. We also curate a selection of vintage pieces for those seeking unique, timeless designs. Whether you're looking for a custom creation, a contemporary piece, or a special vintage find, we have something perfect for every style and occasion.

-Policies & Legal-

How do you protect my personal information?

We are committed to protecting your privacy and personal information. We collect and use your data responsibly and securely. For complete details on how we handle your information, please review our Privacy Policy (https://1c7228.myshopify.com/policies/privacy-policy).

What are your Terms of Service?

Our Terms of Service (https://1c7228.myshopify.com/policies/terms-of-service) outline the rules and regulations for using our store. Please read them carefully before making a purchase. They cover important information about your rights, responsibilities, and our policies.

How do I contact customer support?

For questions about our policies or any other concerns, we're here to help! You can reach our customer support team in the following ways:

Email: info@STONEDAGAIN.NYC

We strive to respond to all inquiries promptly and appreciate your business!